Purchase Terms and Conditions for Luxplus (Luxplus ApS) 

How to purchase 

When you place an order with Luxplus, you enter into a purchase agreement with Luxplus ApS, Teglværksgade 37, 1, 2100 Copenhagen Ø, Denmark. 

When shopping at Luxplus you can choose between two different prices: Member Price and Normal Price. If you choose to buy at Member Price, you will automatically add a membership to your shopping cart. If you already have a membership, simply log into your account before shopping on luxplus.co.uk. If you are a new member, you will be offered a free intro period. If you have previously been a member of Luxplus, you will be added a monthly membership at the price of £8.99 with your order and reactivate your membership. 

You are not allowed to sell products bought at Luxplus to a third-party. If this is suspected your membership may be cancelled.  If you do not want to be a member, you can choose to buy your items at Normal Prices. In that case, you will not be added a membership in the payment process. 

Order cancellations 

If you have made an order and wish to cancel it, log onto luxplus.co.uk with your email and password. Then, click on “My Orders," in the menu tab located at top right corner of the page. Click on the info button to the right of the order that you wish to cancel and then on “Cancel Order.” It is only possible to cancel an order if our warehouse has not yet begun processing it. 

Payment 

All payments are completed via Altapay, Klarna or Bambora as payment gateways or PayPal. On luxplus.co.uk, you can pay using VISA, VISA Debit, VISA Electron, MasterCard or Maestro. All payments and card charges are factored into product pricing and regulated therein by Luxplus ApS. Payment can only be made using a credit card. Payment is deducted from your account upon order dispatch from luxplus.co.uk or upon commencement of your membership. You will not be deducted for an amount in excess of that which approved upon completion of your purchase. 

All prices are shown inclusive of VAT and are current market prices. When you shop on luxplus.co.uk, all agreements are made in English. 

Returning products 

When you shop at Luxplus, you have an extraordinary 90-day right of cancellation, during which you can notify us that you regret the purchase and thus return the item to us. To exercise your right of cancellation, you must notify us in an unequivocal statement within 90 days of receipt of the goods.

The right of cancellation runs from the day after you have received the goods. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the next business day.

The following types of goods are excluded from the right of cancellation:

• Delivery of goods that are likely to deteriorate or become obsolete quickly

• Foodstuffs

• Over-the-counter medicines

You lose your right of cancellation if;

• You break the seal on goods that are not suitable for return for health protection or hygiene reasons. For example, health food products, cosmetics, perfumes, skincare products, etc.

• The term "seal" also includes special packaging that protects the goods and serves as a guarantee that the goods have not been opened

• You break the seal on electrical items

The condition of the item when you return it:

You will then receive instructions regarding the return.

You must include your order confirmation or a note with your name, order number and email address in your return parcel.When returning an item, you are responsible for ensuring that the item is packed securely. You bear the risk of the parcel/goods until we receive it. Therefore, please save the postal receipt and track and trace number.

If a parcel is returned due to refusal of receipt or failure to pick it up in the parcel shop, it is your responsibility to contact us, as we are not automatically informed of this.

In these cases, we charge a return fee of GBP 2,95, which is deducted from the amount to be refunded.

If the value of the package is less than the return fee, no refund will be issued.

Cancellation policies and return of products 

Luxplus offers a cancellation policy of 90 days (the standard, legally endorsed policy is 14 days). This period is valid from the day you receive delivery of your purchased goods.

If you wish to return one or more items, please contact us within 90 days via the contact form in the upper right corner. In your inquiry, you must attach photos of the goods you wish to return and state your order number.

It is not possible for you to cancel your order by refusing to accept delivery, unless you have given a clear articulation of your decision to cancel via our contact form .

In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery. 

Refund of purchase 

The refund of your return will be processed once we have received the image of the goods and the track and trace number of the return parcel. The amount will always be transferred to the same payment method that you paid with at the time of purchase. For example, if you paid with a debit card, the amount will be reversed to the payment card you used at the time of purchase. Shipping costs are only refunded for complaints (defective goods) and only if the complaint is approved and the product is returned using our return label, which you can find here: https://return.coolrunner.dk/paidluxplus/GB

Note: The item must be in unbroken packaging and returned in the same condition as when received, and it must be in such a condition that we can easily sell the item as new. If the item has lost value because you have used it in a way other than what was necessary to determine the nature of the item, you can only get a partial refund. The amount you can get back depends on the commercial value of the item. If the item has been tested beyond what is described above, we consider it to be used, which means that if you cancel the purchase, you will only get part or none of the purchase amount back. 

In the case of beauty products, fragrances and cosmetics, the original packaging can play a significant part in determining the value of the product(s) in question. We therefore encourage you to send items in an undamaged condition. 

Disclaimer 

The prices on Luxplus.co.uk are daily prices, and we reserve the right to change prices and information on the site at any time without notice. Both factual and price information is provided subject to proofreading errors, incorrectly stated description and technical specifications. We endeavor to provide as accurate information as possible on Luxplus.co.uk, but in the event of problems, we do not accept responsibility for any errors, costs or losses caused by incorrect information on the page or by incorrect use. 

All our products are ordered directly from the largest suppliers with a guarantee

for authenticity in the EU. Because of this, the appearance of some products may vary, have a different language or differ in color. 

Your right to complain 

Luxplus ApS offers the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product repaired, exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behaviour. Note that for products with a limited lifespan, your right to complain is limited accordingly. 

How quickly should I file a complaint? 

Contact us as soon as you notice a mistake or missing parts on and for a product that has been purchased on luxplus.co.uk. This should happen as soon as possible or within a reasonable time period from the moment you notice that there is something wrong with your product. File your complaint via our contact form, after which we will address the issue in question. Complaints are considered timely if they are filed within two months after product faults have been detected. 

Complaints 

If you are not satisfied with your membership or purchase, you are welcome to contact us via our contact form. If no solution to your problem can be found, you may also file a complaint with: 

The Trading Standards Citizens Advice Consumer Helpline Telephone: 03454 04 05 06 or 18001 03454 04 05 06 

If you live in Northern Ireland, contact Consumerline via 0300 123 6262 Company information 

Luxplus ApS

VAT DK 25090705 Teglvaerksgade 37, 1

2100 Copenhagen Denmark

Year of Establishment: 2013 

Updated 28 02 2024